GCash SIM Card Lost, Expired, or Stolen: What to Do

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If the SIM card linked to your GCash got lost, stolen, or expired, here are some steps you need to follow to continue using the e-wallet service. GCash SIM Card Lost or Stolen: What to Do Follow these steps if you've lost your SIM card or phone with your GCash-registered account. Step 1: Report immediately via GCash's Gigi Chat Support. Go to https://help.gcash.com and click on the "Chat with Gigi" button at the lower right of your screen. Provide Gigi with the required information, such as your GCash-registered email and 11-digit mobile number. When asked about your concern, type "I lost my SIM/phone." GCash's customer support will temporarily suspend your account to keep your funds safe. Please take note of the 8-digit reference number that the customer service agent will endorse, as this will be asked when requesting to lift the suspension. Step 2: Contact your telco provider to get a new SIM card with the same number. Here are the SIM replacement...
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Globe reminds Home Prepaid WiFi users to register their SIMs

Globe reminds Home Prepaid WiFi users to register their SIMs

Globe Telecom reminds Globe At Home Prepaid WiFi users to register their SIMs before the April 26 registration deadline to avoid deactivation.

The telco said they made SIM registration for Globe At Home Prepaid WiFi "easy, hassle-free, and rewarding."

You can follow these 5 steps to register your Globe At Home Prepaid WiFi SIM:
  1. Download the GlobeOne app on Google Play or Apple App Store and create an account using your mobile number.
  2. Connect to your Globe Home Prepaid WiFi device and enroll your account using the mobile number found in the modem box and click "Register Your SIM Now."
  3. Fill out the form. Upload 1 valid government ID and a selfie.
  4. Enter the one-time password (OTP) sent to your mobile number.
  5. Wait for the confirmation message and take note of the registration reference code.

To ensure a seamless registration process, Globe advises its customers to have all the necessary information and documents ready. These include the following:
  • Full name
  • Birthday
  • Sex
  • Address
  • The type of government ID presented
  • ID number
  • Government ID with photo

Moreover, you must affirm that the information you provided is true and correct.

For those unaware, the SIM Card Registration Act is required to combat the expanding problem of fraud and cybercrime committed with unregistered SIM cards.


Register your Home Prepaid WiFi SIM via the GlobeOne app immediately to avoid SIM deactivation and contribute to a safer and more secure digital environment for all. New subscribers are urged to register their Home Prepaid WiFi SIM card immediately to prevent deactivation.

Raymond Policarpio, Vice President of Globe At Home Brand Management, said:
We are calling on our Home Prepaid WiFi subscribers to register their SIM as soon as possible so they can enjoy uninterrupted home connection and the numerous promos and rewards exclusive to Globe At Home customers.

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