GCash SIM Card Lost, Expired, or Stolen: What to Do

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If the SIM card linked to your GCash got lost, stolen, or expired, here are some steps you need to follow to continue using the e-wallet service. GCash SIM Card Lost or Stolen: What to Do Follow these steps if you've lost your SIM card or phone with your GCash-registered account. Step 1: Report immediately via GCash's Gigi Chat Support. Go to https://help.gcash.com and click on the "Chat with Gigi" button at the lower right of your screen. Provide Gigi with the required information, such as your GCash-registered email and 11-digit mobile number. When asked about your concern, type "I lost my SIM/phone." GCash's customer support will temporarily suspend your account to keep your funds safe. Please take note of the 8-digit reference number that the customer service agent will endorse, as this will be asked when requesting to lift the suspension. Step 2: Contact your telco provider to get a new SIM card with the same number. Here are the SIM replacement...
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How to check SatLite Load subscription via SMS or online

How to check SatLite Load subscription via SMS or online

SatLite by Cignal is one of the leading direct-to-home satellite television providers in the Philippines. Since it's a prepaid Pay TV service, it offers a wide range of channels and load packages to choose from, providing high-quality entertainment to its subscribers.

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If you're a SatLite TV subscriber, it is important to know the status of your load for you to verify if it's still active or expired. In this guide, you'll learn how to check your SatLite Load subscription via SMS or online. But Before going to the tutorial, prepare your SatLite Account Number first. To get your account number, just text SATLITE <space> SC <space> CCA Number and send it to 5353. The CCA number can be found at the bottom of your set-top box.

How to check your SatLite Load subscription via SMS?

To check the status of your SatLite Load subscription, text SATLITE <space> EXP <space> SatLite Account Number and send it to 5353 for Smart, TNT, and Sun Cellular subscribers. You will receive a text in your inbox indicating the expiration date of your load. Currently, there's no SMS method for other networks like Globe, TM, GOMO, and DITO.

How to check your SatLite Load subscription online?

Send a message to the official SatLite TV Facebook page (https://www.facebook.com/SatLiteTV). Inquire about the expiration date of your load subscription and provide your SatLite Account Number. Then, the customer service representative will respond to you, informing the status of your account. You'll receive either of the following messages:

As we've checked, the account is currently active with Load <denomination>, which will expire on <date>.

As we've checked, the account is currently disconnected due to no load. The account can be loaded with any denomination to have it activated. Note, keep the set-top box plugged in to avoid delay.

Frequently Asked Questions

Here are the answers to the most commonly asked queries by SatLite subscribers.

How to reload my SatLite account?

If your load balance or your subscription is about to expire, you need to reload your SatLite account. You can top-up your account through various payment channels, such as the following:
  • Smart Load retailers
  • Smart Regular Load using your Smart/TNT/Sun number (via Pasaload)
  • Maya App
  • Mobile Wallets and Online Partners (Lazada, GCash, DiskarTech, MegaPay, Coins.PH)
  • Remittance and Bill Payment Centers (RD Pawnshop, M Lhuillier, 7-Eleven)
  • Other merchant partners (Telepreneur Corp., MemoXpress, Muenchen, KALoad, Load Central)

Also read:

How to activate my disconnected SatLite account?

To activate your SatLite account, simply load it. You will only lose the viewing feed when the account is not loaded. Please keep your set-top box plugged in before loading to avoid delays.

My Load has not yet been credited. When will it reflect?

The SatLite Load should arrive within the day. If it does not reflect immediately, the system may currently be processing a large number of requests.

Can I top up an additional Load while my current SatLite Load is still active?

When your current Load expires, you can load a new denomination (for example, from Load 49 to Load 99).

SatLite reloading failed. What will I do?

If you experience failed reloading transactions, you can call the SatLite hotline at (02) 88-888-222 for the Greater Manila Area or #88-222 for the provincial toll-free hotline.

Via SatLite

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