SatLite by Cignal is a famous prepaid Pay TV service in the Philippines because it has various affordable Load offers. Sometimes, users may need a factory reset on their SatLite set-top box to troubleshoot issues like missing channels. A factory reset will erase all user settings and restore the receiver to its default settings. In this article, you'll learn how to perform a factory reset on a SatLite box.
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Before you proceed to the procedure, take note that all your saved channels and settings on your SatLite TV box will be erased. Therefore, make sure that you've tried all other troubleshooting options before performing a factory reset. You may try to perform a hard reset first: unplug your SatLite box from the main outlet, then wait for 15 seconds, and after 15 seconds, plug the SatLite box back into your main outlet, and it will automatically turn on and boot. If the problem persists, you can proceed to the tutorial.
These are some of the reasons why you need to factory reset your SatLite Box:
- There are missing channels on my Load subscription.
- The only available channel I can watch is Channel 1.
- There's a new channel, but it's not appearing on my current Load subscription.
If you're experiencing one of the aforementioned issues on your SatLite Box, you can perform a factory reset to fix it. There are two ways to do this.
GUIDE A:
1. Make sure your SatLite Box is in STANDBY MODE.
2. Press and hold the CHANNEL DOWN or "CH-" button until you see "RESET" on your screen.
3. Browse channels to check and enjoy watching your favorite TV show.
GUIDE B:
1. Press "MENU" on your remote control.
2. Select "SYSTEM SET-UP."
3. Select "FACTORY SETTING."
4. Input code "0000" or "9998."
5. Press "OK" to start the factory reset.
6. Wait for the channels to finish scanning.
7. Browse channels to check and enjoy watching your preferred TV show.
If it doesn't work, you can call the following hotlines:
- Greater Manila Area - (02) 88-888-222
- Provincial Toll-Free - #88222
You can also send a message to the official SatLite TV Facebook page (https://www.facebook.com/SatLiteTV).
If your area is experiencing bad weather conditions, you may also try the following troubleshooting guides.
The storm passed through our area. Our dish seems to have moved in the wind, so the TV reception is terrible. What should I do?
1. Loosen the SatLite dish bolts to adjust their alignment.
2. Using the compass, slowly turn the dish to 220 degrees southwest to make sure it is pointed at the satellite.
3. Monitor the quality of reception. Press the "MENU" button on the remote control.
4. Press "SYSTEM SET-UP" and input code "0000."
5. Press "Signal Test" to display the signal quality and signal strength.
6. If it is below 50%, adjust the SatLite dish up or down by up to 71 degrees until the signal quality and strength reach over 50%.
7. The higher the signal quality and strength, the better.
8. Tighten the bolts to lock the alignment of the dish.
9. Perform a FACTORY RESET to scan channels and press "OK" afterwards.
10. Enjoy watching again.
Every time it rains, the reception suddenly disappears. What is happening?
Bad weather caused by the rainy season temporarily causes signal loss for all satellite-based services. But don't worry, as this is only temporary, and the SatLite equipment has the ability to adjust to ensure your viewing pleasure is back within minutes.
If you still experience an interruption, you can message facebook.com/SatLiteTV so that it can be addressed immediately.
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