GCash SIM Card Lost, Expired, or Stolen: What to Do

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If the SIM card linked to your GCash got lost, stolen, or expired, here are some steps you need to follow to continue using the e-wallet service. GCash SIM Card Lost or Stolen: What to Do Follow these steps if you've lost your SIM card or phone with your GCash-registered account. Step 1: Report immediately via GCash's Gigi Chat Support. Go to https://help.gcash.com and click on the "Chat with Gigi" button at the lower right of your screen. Provide Gigi with the required information, such as your GCash-registered email and 11-digit mobile number. When asked about your concern, type "I lost my SIM/phone." GCash's customer support will temporarily suspend your account to keep your funds safe. Please take note of the 8-digit reference number that the customer service agent will endorse, as this will be asked when requesting to lift the suspension. Step 2: Contact your telco provider to get a new SIM card with the same number. Here are the SIM replacement

Globe Stores, EasyHubs to offer SIM registration assistance

Globe Stores, EasyHubs to offer SIM registration assistance

Globe Stores and EasyHubs nationwide are set to offer assistance to Globe and TM subscribers who may need help registering their SIMs as the deadline approaches, which is slated for April 26, 2023.

Cleo Santos, Head of Globe Channel Marketing Group, said that 147 Globe stores and 25 Easy Hubs in various locations in the Philippines are open to mobile and broadband customers who would need help to have their SIM cards registered in compliance with the SIM Registration Act.

Santos said:
We are pleased to see a steady increase in registered subscribers. However, we understand that some of our customers may still need assistance. So in our commitment to provide excellent service, our Globe Stores and Globe Easy Hubs are open to assist customers who need help for SIM registration.

This effort is in addition to Globe's 24/7 SIM registration website [https://new.globe.com.ph/simreg] and the GlobeOne app. Globe previously launched National SIM Registration Week, an initiative to roll out more than 500 SIM Registration Assistance Desks across the country, including remote areas and locations with a high concentration of basic phone users.


Globe has so far recorded 23.48 million SIM registrations as of April 2, 2023. An estimated 86.7 million SIMs are under the Globe network.

For the uninitiated, the SIM Registration Act aims to combat fraud and cybercrime by mandating the registration of all local SIM cards by April 26 of this year. SIMs that are not registered will be deactivated after the deadline.

Globe has participated in multiple rounds of on-site SIM Registration Assistance led by the National Telecommunications Commission (NTC) to facilitate the registration of more customers, particularly in remote areas. Please visit https://www.globe.com.ph/register-sim-card.html for a list of SIM Registration Assistance locations.

The telco has also partnered with local government units, grocery stores, and shopping malls to set up assisted registration booths in more than one hundred locations across the country and has provided assistance on-site at major festivals.

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